Privacy Policy
TIMELESS BD
Privacy Policy
Your privacy matters to us. This policy explains what information
Timeless BD may collect, why we use it, and how it may be handled
when you visit our website or place an order.
Information
We collect information needed to serve you.
We collect information needed to serve you.
Purpose
We use information to process orders and improve service.
We use information to process orders and improve service.
Security
We take reasonable steps to protect your information.
We take reasonable steps to protect your information.
Control
You can contact us about your personal information.
You can contact us about your personal information.
01
INFORMATION
Information We Collect
We collect information that is necessary to process orders,
communicate with customers, provide delivery services and
operate and improve our website.
Contact Information
This may include your name, phone number, email address
and delivery address when you contact us or place an order.
Order Information
We may collect information about the products you order,
order value, delivery details and order history.
Communication
We may retain information from communications with you
through channels such as phone, email, Messenger or other
customer-service channels.
Website Information
When you browse our website, technical information such
as browser, device, approximate location and website
activity may be collected through cookies and analytics
technologies.
02
USE OF INFORMATION
How We Use Your Information
Information collected by Timeless BD may be used for legitimate
business and customer-service purposes, including:
01
Process and fulfil orders
To confirm, prepare, dispatch and deliver your purchases.
02
Communicate with you
To contact you about your order, delivery, payment,
return or customer-service request.
03
Improve our website and services
To understand how customers use our website and help
us improve products, content and the shopping experience.
04
Prevent misuse and protect our business
To help identify suspicious activity, misuse, fraud,
security issues or other activities that may harm
customers or our business.
05
COMMUNICATION
Marketing & Customer Communications
Timeless BD may use customer contact information to communicate
about orders, products, services, promotions and other relevant
business information.
Email may be used for transactional or marketing
communications where applicable.
Messenger
Customer communications may take place through
Facebook Messenger when you contact us there.
Where used for customer communication or marketing,
WhatsApp may process your contact information according
to its own privacy terms.
SMS & Other Channels
Other communication channels may be used when necessary
for customer service, order-related communication or
marketing.
06
SECURITY
How We Protect Information
We take reasonable administrative, technical and organisational
measures to protect personal information against unauthorised
access, misuse, loss or disclosure.
01
Limited access
Access to customer information should be limited
to people who need it for legitimate business purposes.
02
Secure systems
We use reasonable security measures appropriate
to the systems and services through which information
is processed.
03
Service providers
Third-party providers handling information on our
behalf may have their own security and privacy
obligations.
No online system is completely secure.
While we take reasonable precautions, no method of internet
transmission or electronic storage can be guaranteed to be
completely secure.
07
RETENTION
How Long We Keep Information
We retain personal information for as long as reasonably necessary
for the purposes described in this policy, including fulfilling
orders, maintaining business records, resolving disputes,
preventing misuse and complying with applicable legal obligations.
Information is not kept indefinitely without reason.
When information is no longer reasonably required for
legitimate business or legal purposes, it may be deleted,
anonymised or otherwise disposed of in accordance with
applicable requirements and our operational practices.
08
YOUR CHOICES
Your Privacy Choices
Depending on the circumstances and applicable law, you may contact
us about the personal information we hold about you or ask us
to take appropriate action regarding your information.
01
Ask about your information
You may contact us with questions about personal
information associated with your customer relationship.
02
Request correction
If information we hold is inaccurate, you may ask us
to correct or update it where appropriate.
03
Marketing preferences
You may contact us if you no longer wish to receive
certain marketing communications, subject to applicable
operational requirements.
04
Contact us
Privacy-related requests can be submitted using the
contact details provided below.
09
THIRD-PARTY SERVICES
External Websites & Services
Our website may contain links to or integrations with third-party
websites, platforms, social networks, payment services, analytics
providers and courier services.
Those third parties may collect and process information according
to their own privacy policies and terms. Timeless BD is not
responsible for the privacy practices of third-party services
outside our control.
10
POLICY UPDATES
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect
changes to our website, services, technology, business practices
or applicable requirements.
The updated version will be published on this page. We encourage
customers to review this page periodically for changes.
PRIVACY QUESTIONS?
We’re happy to hear from you.
If you have a question about this Privacy Policy or how
Timeless BD handles your information, please contact us.
