Add the products you want to your cart, go to checkout, and enter your name, phone number and delivery address. Email is optional, but if you add it we will send your order confirmation there.

You can also order by calling or messaging us on Facebook Messenger.

No. You can check out as a guest. An account is optional and lets you see your past orders under My Orders. You can create one with your email or with your Google account.

• Cash on Delivery (COD), depending on your delivery location and order.
• bKash to 01714 072441, used for the advance payment on orders outside Dhaka.
• Online card payment and other methods, when they are offered at checkout.

Inside Dhaka, yes. For orders outside Dhaka, a minimum advance of ৳205 is needed before dispatch to cover the delivery charge. You can send it by bKash to 01714 072441 and pay the rest in cash when your parcel arrives.

Heavier or larger parcels may cost a little more to deliver. We will confirm the exact amount with you before dispatch.

Your order is confirmed once we accept it. We may call you to verify the order before we prepare or send it, so please keep your phone nearby. If you gave an email address, you will also receive an order email.

Yes, before it is dispatched. Call or message us as soon as possible with your order number. Once an order has been handed to the courier, it normally cannot be cancelled.

Inside Dhaka, usually within 2 days. Outside Dhaka, usually 2–5 days, depending on the location.

Next-day delivery in Dhaka is sometimes possible, depending on the time of your order and your area. Same-day delivery is not currently available. Traffic, weather, holidays and courier operations can occasionally cause delays.

• Inside Dhaka: ৳80
• Outside Dhaka: ৳205 minimum, paid in advance. Heavier or larger parcels may cost more.

We deliver across Bangladesh through trusted couriers, including RedX.

Call or message us with your order number and we will update you. If you ordered with an account, you can also see your order status under My Orders.

If you are not available, ask the courier to come another day, or miss the courier's call, it counts as a failed delivery, not a return. Additional delivery charges may apply to send it again, so please keep your phone nearby on delivery day.

Please open and check it in front of the delivery person: make sure the packaging is not damaged, nothing is leaking, and it is the product you ordered. If something is wrong, tell the delivery person and contact us straight away.

Yes, if it is unopened and unused with the seal intact. Please ask within 2 days of delivery in Dhaka, or 3–4 days outside Dhaka. Returns are subject to approval.

Opened or used products cannot be returned or exchanged, and we generally cannot accept returns because of a change of mind.

Contact us as soon as possible, ideally with a photo. Once we have checked the issue, we will replace a wrong or damaged product. Leaking products are replaced after review. Inside Dhaka, we cover the ৳80 delivery charge for these replacements.

Approved refunds are paid by bKash or bank transfer within 3–5 working days after we receive and check the returned product.

Yes. Every product we sell is authentic and comes through our authorised business supply channels. We never sell copies or grey-market stock.

Professional hair care from KEUNE (the Netherlands), FELPS (Brazil) and Silky Cool, covering shampoos and conditioners, hair masks, colour and developers, and salon treatments such as keratin and nanoplastia.

Manufacturers update their packaging, labels and colours from time to time, so the product you receive may look a little different from the picture. The product itself is the same.

Some products are made for professional salon use, including KEUNE colour and developers and FELPS keratin and nanoplastia treatments. These should be applied by a trained professional. Always follow the manufacturer's instructions, including any allergy or strand test.

As a general guide for professional colour work:

• 3% (10 volume): toning, and colouring the same shade or darker
• 6% (20 volume): grey coverage and lifting about 1 level
• 9% (30 volume): lifting about 2 levels

Always check the colour chart and mixing instructions for the shade you are using, and do a strand test first.

A silver (purple) shampoo, such as KEUNE Care Silver Savior, neutralises yellow and brassy tones. It is made for blonde, highlighted, grey and white hair.

Of course. Tell us your hair type, any colour or chemical treatments you have had, and what you would like to improve, and we will suggest the right products. Message us on Facebook Messenger or call 01714 072441.

Go to My Account and click Lost your password? We will email you a link to set a new one. If you signed up with Google, just use Continue with Google instead.

Click Unsubscribe at the bottom of any of our emails, or contact us and we will remove you. We will still contact you about your orders when needed.