1Delivery

We deliver across Bangladesh through third-party couriers, including RedX.

Same-day delivery is not currently available. Delivery times are estimates and can be affected by traffic, weather, public holidays, courier operations or other circumstances outside our control.

2Advance payment outside Dhaka

1. For orders outside Dhaka, a minimum advance payment of ৳205 is required before dispatch to cover delivery charges.
2. Additional charges may apply depending on the weight or size of the parcel. We will confirm the exact amount with you before your order is dispatched.
3. The advance can be paid by bKash to 01714 072441. The remaining amount can be paid by Cash on Delivery.

3When your parcel arrives

1. Please check your parcel in front of the delivery person before you accept it.
2. In particular, check that the packaging is not damaged, nothing is leaking and it is the product you ordered.
3. If you notice a problem, tell the delivery person and contact us as soon as possible so we can resolve it.

4Returns

1. We review each return based on the product's condition and the reason for returning it.
2. Unopened, unused hair care or cosmetic products with the seal intact may be returned, subject to approval. Requests should be made within 2 days of delivery in Dhaka, or within 3–4 days outside Dhaka.
3. Opened or used products cannot be returned or exchanged.
4. Returns because you have changed your mind are generally not accepted.

5Wrong, damaged or leaking products

1. If you receive the wrong product, we will replace it once we have verified the issue.
2. Products damaged during delivery will be replaced after verification.
3. Products that arrive leaking may be replaced after review.
4. Please contact us as soon as possible if any of these happens to your order.

Inside Dhaka, we cover the ৳80 delivery charge for eligible wrong or damaged product replacements.

6Refunds

1. Approved refunds are processed within 3–5 working days after we receive and check the returned product.
2. Refunds are paid by bKash or bank transfer.

7Missed deliveries

1. If you are not available, ask the courier to come back another day, or do not answer the courier's call, the delivery is treated as a failed delivery, not a return.
2. Additional delivery or return arrangements may apply, depending on the circumstances.